- Chargeback Refunds
In the event you need to request a chargeback, please contact Step Two Corporation Limited directly with the relevant details of your claim. Refunds related to chargebacks will be processed solely by Step Two Corporation Limited through our designated payment methods, such as a payment gateway or demand draft. Claims for refunds or chargebacks should not be submitted to Payment Service Providers, as such requests will not be considered.
- Fraudulent or Duplicate Transactions
If you encounter any fraudulent or duplicate transactions, contact Step Two Corporation Limited directly for resolution. We will handle these matters according to our established policies. All issues regarding fraudulent use of card or bank details will be addressed by Step Two Corporation Limited.
- Cancellation Policy
Step Two Corporation Limited provides a flexible cancellation policy. You may cancel transactions or services within the period specified during the transaction process. To initiate a cancellation, please reach out to our customer support team via email at support@steptwo.in or call us at +91-7503934550.
Additionally, we offer a 3-day cooling-off period during which no penalties will apply for prepaying a loan.
For any questions or further assistance regarding refunds, cancellations, or other related matters, please contact our customer support team.
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